Black Friday Top Brick-and-Mortar Retailers: 2013 Winners

Black Friday, the biggest offline shopping day of the year, saw millions of shoppers hunt for deals at retailers across the U.S.

 

To better understand which retailers were most successful at driving people into stores on Black Friday, we analyzed offline shopping behaviors from our Placed Insights service, which measures more than 125,000 U.S. smartphone panelists who have opted-in to share their location.

 

The study revealed this year’s Black Friday winners:

 

  • Walmart was by far the top shopping destination this Black Friday, beating out its nearest competitor, Target, with more than twice the share of total shoppers.
  • Best Buy, which we reported secured a top spot in its Thanksgiving debut, remained a top destination for Black Friday shoppers ranking as the #3 most-visited retailer.
  • Retailers that chose to remain closed on Thanksgiving, including The Home Depot, Lowe’s, Sam’s Club, and Costco, lost no time in driving people into stores on Black Friday. All four retailers secured spots within the Black Friday Top 10.
  • Macy’s was the winner among department stores, ranking as the top gainer in week-over-week traffic share followed by J.C. Penney, Kohl’s, and Sears.
  • Big box and department stores weren’t the only ones that saw solid gains on Black Friday. Apparel and specialty retailers Old Navy and Victoria’s Secret, secured 2 of the top 3 spots in the top-gainers ranking.
  • American Eagle, which won last Black Friday, once again displayed a strong showing in store traffic on the busiest shopping day of the year.

Black Friday Top Retailers

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Thanksgiving Top Brick-and-Mortar Retailers: 2013 Winners

Update: Access the just released Black Friday data here.

 

This year saw Thanksgiving solidify its position as the new Black Friday, kicking off the holiday shopping season with a record number of retailers opening their doors to deal-hungry consumers.

 

To understand which retailers saw the most brick-and-mortar shopper traffic, we analyzed the offline shopping behaviors of consumers sourced from our Placed Insights service, which measures more than 125,000 U.S. smartphone panelists who have opted-in to share their location.

 

The study found some interesting and rather surprising results:

 

  • Retailers that opened early fared well on Thanksgiving. Kmart, which opened at 6am for 41 hours straight, was the #2 most-visited retailer by store traffic and ranked as the top-gainer in week-over-week traffic share.
  • Budget-friendly retailers saw deal driven shoppers hit stores in droves including Dollar General, Family Dollar, and Big Lots – which lured budget-conscious shoppers with early store hours and steep discounts.
  • Best Buy, which opened for the first time on Thanksgiving, proved this strategy worked for the electronics retailer ranking as the #4 most-visited destination on Thanksgiving.
  • Unsurprisingly, retailer heavy-weight Walmart was the most-visited retailer on Thanksgiving and secured the #3 spot among the top-gainers.

Thanksgiving Top Retailers

 

Placed will also release insights on Black Friday’s retail winners on Saturday. To receive an email update when the data is released, please add your email below:

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Black Friday Shoppers – Not Your Average Consumer

As the biggest shopping day of the year, Black Friday is the pinnacle event for deal-hungry consumers who brave the crowds in search of steep discounts and door buster deals. For retailers, understanding who these shoppers are and how they behave is critical to driving more shoppers into their stores and capturing a greater share of holiday dollars.

 

In our recent report, Holiday Shopper Profile: Offline Insights into Thanksgiving and Black Friday Shoppers, we surveyed 14,645 smartphone panelists about their holiday shopping plans and combined this with direct measurement of their offline shopping behaviors to reveal interesting insights into this consumer segment.

 

When asked about their Black Friday shopping plans, nearly half of respondents planned to shop on Black Friday this year, with 1 in 4 still unsure if they will join in on the deal hunting.

  • Although online shopping continues to gain ground, the majority of consumers still prefer brick-and-mortar to click-to-order on Black Friday.

 

Black Friday shoppers are not your typical consumers. Placed found these shoppers displayed strong demographic characteristics to set them apart.

  • Black Friday Shoppers were significantly more likely to be Asian (index 133), Hispanic (114), and African Americans (110) than an average consumer.
  • Shoppers skewed younger, with those ages 25-34 over-indexing the highest, and were significantly more likely to have children.

 

Leveraging Placed Insights to directly measure consumers’ location behaviors, the study analyzed where those that planned to shop on Black Friday had a higher likelihood to visit even before the holiday season officially begins.

 

Not unexpectedly, Black Friday shoppers over-index to discount retailers in October, while at the same time branching out to premium brands such as Coach, Apple Store, and Whole Foods.

  • Based on observed retail visits in October, Black Friday shoppers showed a high affinity for Discount Retailers including Burlington Coat Factory, T.J. Maxx, Marshall’s, and Old Navy which indicates this shopper segment is actively looking for deals during the other 364 days of the year.
  • Apple Store, Coach, and Whole Foods are retailers where Black Friday shoppers over-indexed in October, highlighting this segment’s willingness to move up funnel for selected premium brands.

 

As Black Friday rapidly approaches, retailers that understand the behaviors and characteristics of shoppers roaming their aisles will be best positioned for a positive start to this holiday season.

 

To find out more about Black Friday shoppers, download our latest report.

‘Tis the Season to Showroom: Black Friday Smartphone Usage

With more than half of Americans armed with a smartphone this holiday season, these small devices are set to play a big role in how consumers shop – both in store and on screen.

 

In our recent report, Holiday Shopper Profile: Offline Insights into Thanksgiving and Black Friday Shoppers, we surveyed 14,645 smartphone panelists about their holiday shopping plans and combined this with direct measurement of their offline shopping behaviors to provide in-depth analysis into this consumer segment.

 

According to Black Friday shoppers, smartphones are the perfect deal-hunting companion. Nearly half of survey respondents planned to use their device to “get coupons/deals” this Black Friday, while 43% of shoppers plan to compare prices online while they are in a physical retail store – i.e. showroom.

 

Showrooming has evolved, moving from a niche behavior of tech-savvy shoppers to a widespread consumer activity. To combat showrooming and even leverage it to their advantage, retailers need to understand which aisles these consumers are likely to be browsing.

 

Based on observed visits in October, those that plan to use their smartphone to showroom on Black Friday had a higher propensity to visit Bookstores, Toys Stores, Beauty, Sporting Goods, and Shoe retailer categories. Drilling down further by retailer found DSW Shoe Warehouse, Ulta, Sports Authority, and Dick’s Sporting Goods display some of the strongest brand affinities among this audience during their pre-holiday shopping activities.

 

In an environment where shoppers hold the pricing power of the Internet in their hand, brick-and-mortar retailers need to go on the offensive. By combining targeted mobiles ads with exclusive in-store incentives, marketers can drive the right audience in-store with an experience that an online competitor can’t match.

 

To find out more about Thanksgiving and Black Friday shopper trends, download the report.